Assistant Service Operations Manager

As Assistant Service Operations Manager you will assist the Service Operations Manager, who is responsible for the service contract of the on- and offshore wind turbine site(s) in the Netherlands. Together you have to fulfill and manage the service contract, best practice sharing and optimization.

Together with the Service Operations Manager you will lead, manage and develop the management team of the wind turbine site consisting out of Site Management, Senior Technician, Service Coordinators and Warehouse Management.

Key tasks:

• Design and deliver support and service solutions for customers in line with the contract and procedures and regulations of our client;
• You ensure operational procedures and practices are well defined, documented and consistently applied;
• Install a high-performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues;
• You encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service;
• You ensure the teams are skilled, trained and developed in order to enable them to deliver high quality service and support;
• You manage and develop strategic partnerships with third party suppliers and other internal and external stakeholders;
• You understand and drive the customer and subcontractor contract(s).

• Hbo level or equivalent working experience;
• Understanding of the technologies used in wind turbines (or similar) and tools to manage wind turbines;
• A resident of the Netherlands and the ability and willingness to travel 50% (within the Netherlands, occasionally abroad);
• Advanced understanding of IT;
• Fluent in Dutch and English, both verbally and in writing.